First off, great customer service. I don't get a response that quickly when I email the BBC. And they are so polite!
"Dear Ms. Thomas,
Thanks for writing.
While we are unable to comment on upcoming programming decisions, we are always reviewing our programming options to make sure we bring you the best possible TV experience.
I have forwarded your request to DIRECTV management, who review every suggestion, inquiry and complaint for trends from our customers to determine what channels and programs should be considered.
In addition, whenever we add channels to our lineup, we release a statement to the press, so keep an eye on the news to find out about the newest channels or visit our web site at directv.com/pr
I hope I was able to assist you.
Thanks again for writing.
Sincerely, Alex C. - 100162796DIRECTV Customer Service"
A different answer from the other one. Interesting. It's much more personalised and unlike a stock answer so it appears there are actual people on the other end.
This bit is the important part "forwarded your request to DIRECTV management, who review every suggestion, inquiry and complaint for trends from our customers to determine what channels and programs should be considered"
Our case will have more chance if we all send one. So tell your friends,, your families, your next door neighbours and your colleagues to get submitting! It takes a few seconds and doesn't cost a penny.
Here's hoping!
Submit your request here
Showing posts with label Directv. Show all posts
Showing posts with label Directv. Show all posts
Tuesday, 7 September 2010
Interest from DirecTV?
We have had tweets from Directv before, telling us to contact their 101 network. Now there has been a new response from their customer service team.
Visionhale on the LotS forums reports that a fan received this response:
"Thank you for writing. I understand how important the show Legend of the Seeker is for you. Be assured that your feedback is important to us. I have forwarded your email to DIRECTV's Management Team, who review every suggestion and comment for trends from our most important customers to determine what changes should be considered.
Sincerely, Arlyne A. --
DIRECTV Customer Service "
Now it's nothing major but it is positive so it's worth a shot! The response was after a request sent using the form here
It takes about a minute to fill in so it's something that everyone can do. Come on folks, get submitting, let's Save Our Seeker!
See Visionhale's post on the forums here
Visionhale on the LotS forums reports that a fan received this response:
"Thank you for writing. I understand how important the show Legend of the Seeker is for you. Be assured that your feedback is important to us. I have forwarded your email to DIRECTV's Management Team, who review every suggestion and comment for trends from our most important customers to determine what changes should be considered.
Sincerely, Arlyne A. --
DIRECTV Customer Service "
Now it's nothing major but it is positive so it's worth a shot! The response was after a request sent using the form here
It takes about a minute to fill in so it's something that everyone can do. Come on folks, get submitting, let's Save Our Seeker!
See Visionhale's post on the forums here
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